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Beversbrook Medical Centre 2023-07-07 Person 1 5 0

What do the bookings team actually do? Why can we not just phone up and make an appointment any longer? My Wife phoned to make an appointment a few weeks ago, was left waiting for the Bookings Team to sort it. Get one allocated by Text at an inappropriate time, which could be avoided if you could actually talk to someone to make a booking. She has now been waiting over a week for them to call back with an alternative appointment. What also is the purpose of all the 'on line' systems that seem to be in place now? SystmOnline, Airmid, Patchs ... what is the purpose of each of them? Why are there three systems, do any of them actually allow you to book an appointment at a time convenient to the patient?

Almost every aspect of the website and booking system needs to be improved to make it patient focused again. Get rid of the bookings team that sit behind the scenes in anonymity, and allow people to ring up and make an appointment on the phone, or on line without all the delays and non communication that currently exists.