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22nd December 2021


This surgery (Calne) never answers the phone! The receptionists are unfriendly and not helpful at all. Admin is shocking! I will be moving to a different surgery!

Suggested improvements
Answer your phone! Sort out your admin better and be more friendly and helpful!

23rd March 2022
Response from Beversbrook Medical Centre

Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership

Experience
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