Share review of Beversbrook Medical Centre
Tweet
Share
Beversbrook Medical Centre
2022-03-19
Person
1
5
0
19th March 2022
i have been waiting for a Doctor, ANY Doctor to contact me after an operation in GWH.
I was told my medication needed to be changed immediately. I am still waiting to hear from the surgery after almost three weeks. I have travelled to the surgery twice and my daughter has visited once. Each time the situation has been explained and we have been told someone would contact us as soon as possible, but nothing.
What do I do? I cannot ring - no answer. I have visited in person - no result.
What is going on, I am at a loss of what to do next.
Suggested improvements
Followed through on promises that are made.
Contact me.
Sorted out my prescription.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that are of concern. I will do my very best to address any of our patient services that are causing you such frustrations. As your message is anonymous I cannot contact you but please feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership