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Beversbrook Medical Centre
2023-10-09
Person
2
5
0
9th October 2023
Why is it so hard to get an appointment?
I have tried to contact via patches-as the receptionist advised. (I’m still unsure why she wasn’t able to just book me one when I asked her.)
I’ve called and can never get through and no one calls back on the call back option.
I ended up leaving a note on my prescription. A week later I then got an appointment sent via text which I can’t attend due to work. But I can’t cancel it or request it’s changed without calling and then I’m on hold for over an hour.
A month later and still no appt and I’ve had to stop taking the meds I want to discuss due to their side effects.
Your star ratings give an un realistic view as they ask about cleanliness of the surgery etc not the actually running of it which is dreadful.
Suggested improvements
Everything I’ve mentioned above.
24th October 2023
Response from Beversbrook Medical Centre
Dear Patient, Thank you for your feedback. We are sorry to hear about the frustration and inconvenience you've experienced in trying to schedule an appointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to do this. I can be reached on julie.taylor167@nhs.net. Best Wishes, Julie Taylor.