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Beversbrook Medical Centre
2022-03-23
Person
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5
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23rd March 2022
It's was very difficult and frustrating today trying to get an appointment. I rang today and was direct to use doctor link, although didn't really want to. When I did I was very surprised that it actually worked. I was contacted with an appointment within the time that I was told.
Thank you.
Suggested improvements
Answer the phones in a timely manner without being kept waiting.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to right this partially positive review. We are delighted to hear Doctorlink worked well for you today and we can confirm your comments regarding answering the telephone in a timely manner will be discussed at our next patient services meeting. With thanks and best regards. Julie Taylor, Complaints Lead, Patford House Partnership