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Beversbrook Medical Centre
2023-03-14
Person
1
5
0
14th March 2023
I have been waiting for an appointment now for over a month.
Every week I visit the surgery in Sutton Benger to ask and I’m told they will send an email to the bookings team as they aren’t allowed to make bookings.
The bookings team still have not contacted me. Last week I was told by the receptionist I should have heard as it was showing on the system as “over due” and she’d email again.
It’s been another 5 days and nothing. Tried to call the bookings line but I’ve been on hold, again for over half an hour.
It is very poor.
Suggested improvements
Made an appointment.
15th March 2023
Response from Beversbrook Medical Centre
Dear Patient - I am so sorry to hear of these frustrations and I apologise. As your message is anonymous I am unable to address here for you but if you would like to email me on julie.taylor167@nhs.net I will be pleased to look into this and have it resolved quickly for you. Best wishes - Julie Taylor - Operations Manager