Share review of Beversbrook Medical Centre

Beversbrook Medical Centre 2023-06-02 Person 1 5 0

Dysfunctional medical facility. Nobody communicates. No one returns a call. NOT EVERYONE USES ONLINE. STOP FORCING PEOPLE TO BOOK APPOINTMENTS ONLINE AS YOUR SYSTEM DOESNT WORK. No one listens. Staff send out messages claiming u haven’t turned up to an appointment AFTER THEY have cancelled it. Then when you try and find out what is going on they have no answer. This has happened twice to me now. They take no accountability for their own screwups. They even told my suicidal daughter to ‘just be normal’. The lady with the American accent on reception, I hope will try and save the practice but I’m afraid it’s beyond saving. She is great.

Start listening to people. Don’t rely on technology. Let people book appointments the normal, original way as well. Have this type of survey in writing, too. Let patients see their actual doctor. Not a computer who keeps telling them to go to A&E as that is really panicky.