Share review of Beversbrook Medical Centre
Tweet
Share
Beversbrook Medical Centre
2021-12-20
Person
1
5
0
20th December 2021
I have had a cough for 9 weeks and phoned the surgery on Friday 17th December. I informed the receptionist that I’d already been prescribed Amoxycillin 4 weeks earlier and the cough was no better. I asked for a face to face appointment with a doctor. Despite being told that the practice manager would call me back - it’s now Monday 20th - and I’ve currently been holding for 1 hour 16 minutes (about to hang up). Absolutely disgraceful. I just hope the cough is nothing serious - but even in a worst case scenario, this practice doesn’t seem to care - I could have pneumonia, cancer or anything. Time to register elsewhere.
Suggested improvements
Demonstrate patient care.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership