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Beversbrook Medical Centre
2021-12-01
Person
2
5
0
1st December 2021
I was contacted about a flu jab and booked the appointment upon attending the appointment I was turned away advising that I was not eligible despite having one every year for the past 3 years, it was a waste of my time and clearly the records are incorrect
Suggested improvements
Ensured that the records were accurate and upto date this isn’t the first time I have wasted my time attending an appointment that wasn’t accurate
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - Your improvement comments have been noted. With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership