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Beversbrook Medical Centre
2021-11-30
Person
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5
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30th November 2021
It is such a shame , when i moved to Calne i was so impressed by Beversbrook Medical Centre , what on earth has gone wrong , totally unfit for purpose , phones not answered/calls seemingly cut off , no feedback regarding blood, urine and BP tests.
Online booking has been discontinued so back to non answered phone ! In essence it feels like we no longer have a local doctors . Terrible shame as my early experience of the doctors was incredibly good .
Suggested improvements
Everything !!!
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership