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Beversbrook Medical Centre
2023-07-26
Person
1
5
0
26th July 2023
Process for getting an urgent appoint appears designed to confuse and obstruct. Calls are ignored / handed off to website and the website drops your request as no appointments are available. Very poor process that needs improvement.
Suggested improvements
Given an appointment over the phone. Schedule an appointment from the request once reviewed.
27th July 2023
Response from Beversbrook Medical Centre
Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor