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25th July 2023


If you ring for an appointment you are told to use same day urgent care or patches or your details are passed to the bookings team who then give an appointment via text. Phone reception and get given the wrong information or they are not able to do anything to help. Difficult to speak to a GP of choice, reliance upon external companies to provide GP support. Very dependant on patients being tech savvy and to jump through hoops to get appointments.

Suggested improvements
Be able to book appointments with your GP at the surgery (not wait weeks!) Speak to clinical staff onsite rather than through external companies who do not know you, yes they can read a medical record but very difficult to follow up from a different clinicians decisions and treatment plans.

27th July 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment