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Beversbrook Medical Centre 2021-11-17 Person 0 5 0

After phoning everyday for a week and being on hold for as long as I could each day (average 30 minutes) I emailed the surgery in order to get an appointment for my 2 year old daughter who is in pain daily. I emailed from her online account. After no reply for a further 3 days, I sent the same email from my own online account. This message was replied to the next day by a receptionist telling me that she could not talk to me about her as I emailed off the wrong account and was asked to emailed from my daughters account even though I had already done this 3 days earlier. I felt this was extremely unhelpful and a complete waste of time as the receptionist does not need to discuss my daughter via email, she could have just booked me an appointment or asked when was convenient as it is obvious that I would have to accompany her to the doctor. She even quoted in the email that she had looked and can see that I have access to my daughters account and knew she'd be talking to me, yet she used her time to tell me to do something something had already done. Again a complete waste of time as ultimately my daughter needs to see a gp to get to the bottom of her daily pain and we still don't have an appointment after nearly 2 weeks of trying.

Give appointments to children that need them rather than receptionists telling me to speak to them in a different way despite them knowing that I am guardian and delaying being seen. It is prolonging her suffering the fact I have to jump through hopps and wait weeks to get through to someone who will book her to see a gp.