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Beversbrook Medical Centre
2023-01-23
Person
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23rd January 2023
Thought I would use the website and online services before trying to get a doctors appointment. SystmOnline, Patchs, Airmid - total confusion, there are no clear instructions as to what each one does! Apart from the need to contact the surgery to register.
Then tried the contact us drop down menu - waste of time. Then tried the how can we help today icon - waste of time.
Absolutely appalling website, that is totally out of date and irrelevant for patients.
Suggested improvements
Redesign your website and make it patient focussed
26th January 2023
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction. We would welcome the opportunity to arrange a meeting for you to talk about all services that are open to patients which is under constant review. If you would like to email beversbrook@nhs.net and ask for Paula to make contact I know she would welcome the opportunity to engage. Best wishes - Julie Taylor - Operations Manager