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Beversbrook Medical Centre
2023-03-15
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15th March 2023
I would not give this one star if I had the choice. The system for appointments is shambolic. We now have to try and contact the receptionist (impossible unless you visit in person) who then initiate another level of bureaucracy. A third third party is supposed to send an e mail with suggested dates. My wife did this. Nothing received after 5 days. Visited again. Nothing received after 3 days. We phone 111 - get an appointment for next day at Sutton Benger which is miles away but better than nothing. Ms Taylor I have read the feed back going back to 2021. It does not make good reading and you are not new now.
Suggested improvements
All of it. My name is Cliff Bassett by the way - not anonymous so you cannot leave the excuse that you can do nothing about contacting me. I am happy for you to do so.
23rd March 2023
Response from Beversbrook Medical Centre
Thank you for your online message Mr Bassett and I am very sorry to hear of your disappointment. I note you have decided to move to a new Practice and we completely respect your decision to do this. You indicate you would welcome contact from us and I would be happy to have a clearer understanding of your frustrations so I will be happy to make contact with you n the first instance via email. Best wishes - Julie Taylor - Operations Manager