Share review of Beversbrook Medical Centre
I wanted to leave a review to thank Bev for all of her help. I had been prescribed a medication that was out of stock at all pharmacies. Bev facilitated an alternative for me and provided me with the bar-code to identify a pharmacy that had it in stock.
A slight mishap when the new prescription was sent to the the original pharmacy who also did not have the alternative, not the pharmacy that I had requested, but again Bev was really helpful, ensured that she had solved the problem her end to enable the prescription to be released to the pharmacy that had the medication in stock. All of this was fairly stressful with a whole morning spent on the phone ringing pharmacies & the surgery. However, it would have been far more stressful if it had not been for Bev's help & assistance. Thank you!
Dear Patient - Thank you so much for this partially positive review which of course will be shared with Bev. Your comments reference the stress and long wait on the phones has been acknowledged. We would always welcome an email marked urgent to beversbrook@nhs.net which may have taken some of the stress away but I suspect with the deadlines you were facing the verbal communication was useful here.Thank you again for taking the time to write this review. It is appreciated and welcomed. Julie taylor - Patford House Partnership