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Beversbrook Medical Centre
2015-04-27
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Written by a patient
Written by a patient 27th April 2015
Original appointment (which was booked weeks in advance) was slipped by 2 hours and then upon arrival was told running late. Had to sit for an hour before actually seeing the doctor. This was my first appointment, not a good start...
27th April 2015
Response from Beversbrook Medical Centre
Hello there, I am sorry to hear that your first experience with Beversbrook Medical Centre was not a good one. This is of course regrettable and not up to the standard which we strive for. Sometimes clinics do run late due to emergencies or if a patient before you requires more than their ten minute appointment time but I am pleased to see that you were informed of this fact by Reception when you arrived. We audit our waiting times regularly and during the month of April our average waiting time is 11 minutes. We always look for opportunities to learn from patient feedback and I would like to investigate the problems you have mentioned here further. I would be grateful if you could contact me at emmybutcher@nhs.net to provide more detail and thank you in anticipation of your co-operation. Kindest regards, Emmy Butcher - Practice Manager 01249 821831