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Beversbrook Medical Centre 2023-08-14 Person 0 5 0

I have been trying to get in contact with a doctor for over a week, I have tried both online services and calling the surgery and been unsuccessful in speaking to a doctor despite also being referred to the surgery by a pharmacist. Receptionist are less than willing to help me and insist I use the website which is unclear and unhelpful. When I finally managed to get my “patches” request viewed by a doctor they didn’t bother helping and just forwarded it to the pharmacist despite it being a clear infection needing antibiotics which was confirmed by the pharmacist. I am still yet to speak to a doctor and having to try the “same day urgent care option” which was previously fully booked.

It would have been helpful if the receptionist actually helped and gave useful advice. I find it appalling that I ring up and ask to book an appointment to be denied and told to use a website.