Ashlea Medical Practice - Gilbert House

Ashlea Medical Practice - Gilbert House 2015-10-26 Person 1 5 0

I needed an urgent appointment to see my GP after an urgent referral from A&E. I called at 8 am and the line was busy. After about 20 calls I had to actually turn up at the surgery to get my appointment. I was strongly advised at the A&E to have an urgent MRI arranged by my GP which has not been confirmed to me as done. The doctor kept my notes and asked the receptionist to have them back. She was quite rude to me and said that it was difficult to understand which i presume it can be attributable to my Spanish accent. Well I have been in this country for 5 years, have a job in Finance and nobody has ever told me that it is difficult to understand me, so I feel humiliated. Apart from that, I had a blood test and the nurse was about to leave one of my blood samples on the desk and had to tell her she was forgetting my other sample. First time in this surgery and hugely disappointed.

Ashlea Medical Practice - Gilbert House 2015-10-16 Person 2 5 0

A vaccination reminder would be useful, as when boosters or new vaccines are offered the surgery does not tell you. I guess they just need to hope you don't fall ill if you end up unvaccinated. They should not expect people to be aware of changes to the childhood immunisation program. How you are expected to know, it is something you would expect your GP surgery to advise, this practice lets you down in that respect.

Ashlea Medical Practice - Gilbert House 2015-09-16 Person 5 5 0

Professional, caring and excellent example of what NHS privacy care is meant to be from the initial call - entrance waiting room - GP - prescription and follow up. Put yourself up for an HSI or RCN award!!

Ashlea Medical Practice - Gilbert House 2015-09-16 Person 4 5 0

Ankle wound from nerve biopsy treated V. expertly by nurse Janet Fraser.

Ashlea Medical Practice - Gilbert House 2015-09-16 Person 4 5 0

G.P listened and was empathetic and arranged for investigations without delay.