Psychiatry-UK

Written by a NHS patient

Never had such a bad time with any service

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Written by a NHS patient

After years of trying to deal with what turned out to be ADHD symptoms by myself, this entire process has been exactly what I needed. I felt completely listened to from the outset and although I had to pause my titration in the middle due to national medication shortages, the communication I received helped me to manage my expectations around this. It ended up taking much longer than expected, but I was told about any timeline extensions in advance. Everyone has been so supportive through this entire process.

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Written by a NHS patient

This service is great. It's really easy to upload everything and provide everything they need from you. The response times are super quick too. I had Denise throughout my titration, she gave me really good advice and I felt really supported. I got through titration quickly, I accidentally went from 20mg to 50mg as I assumed I was given 10mg and 20mg tablets. I was actually given 20mg and 30mg tablets. It was my fault as I should have read the label. However Denise really supported me through the transition and was really supportive. The doctors who diagnosed me were really nice too and the admin team were also. I couldn't have been referred to a better service. Thank you so much

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Written by a NHS patient

Good service and kind staff. Listened when I had concerns and amended my treatment plan accordingly. No complaints.

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Written by a NHS patient

I have felt exceptionally well supported over the last 6 months during my titration period; the portal was easy to navigate and responses to my questions were prompt and clear. I have now found the right medication and dosage to move forwards in life with more confidence. Thank you Psychiatry UK; you have been professional and caring in equal measure.

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Written by a NHS patient

Everything was straight forward and easy to access. I appreciated the reminders of my appointment and being notified when notes where added to my file.

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Written by a NHS patient

The service I received through psychiatry UK has been outstanding. The support and communication has been clear and consistent throughout, and my mental health and lifestyle has been taken into consideration at every point in the Titration process. I would especially like to thank Clive the pharmacist who has worked with me throughout. He has been approachable, polite and professional but also very attentive to my personal needs, offering knowledge and advice whenever needed. In parallel, emphasis was placed on my health also, and my vitals were monitored and discussed each week before agreeing next steps. I felt heard, supported and cared for as a result, and confident to complete the Titration process successfully. Would highly recommend to anyone wanting to find treatment to support their wellbeing and health.

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Written by a NHS patient

I would very much recommend Psychiatry-UK. Communication is excellent, I was regularly updated throughout the process and was given as much information as I could need. My doctor treat me with care and patience and my titration nurse went above and beyond to make sure my experience was a pleasant one. Waiting times could be long (through no fault of the service’s own) however I was updated and kept in mind throughout and felt heard when asking questions and asking about waiting lists etc. Very caring professional service overall and would highly recommend this service.

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Written by a NHS patient

I would totally recommend Psychiatry UK. I saw them via Right to Choose and the wait time was around 6 months (as opposed to many years via my local NHS service). I was wary of the online nature of the service initially but actually it worked really well and it made it a lot easier logistically as compared to fitting in physical appointments. I had to wait around 6 months after diagnosis to begin titration (but again, as compared to the NHS process, this was minimal). The most frustrating element was that titration was paused mid-way due to medication shortages; I had found the first medication helped a lot, but it was felt that I should trial the other option as it might help more. The medication shortage was obviously out of P-UK's control, but they weren't able to keep me on the first med (which was in stock) whilst we waited for the second med to come into stock. Dropping back to being unmedicated was really tough after having experienced being medicated and it would have been good if there had been a process to allow for patients to stay on a dose that was helping in these unusual circumstances. Other than the above, titration worked really well. Ryan was great. Lots of information was provided and responses were timely. I think that it would probably have been good to have the option to have a phone call occasionally during the process as it's quite a big thing to go through. But sending notes back and forth did the job.

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Written by a NHS patient

Took significantly longer than expected to receive an appointment (approximately 13 months). The website had a lot of information and was relatively easy to navigate.

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