Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Psychiatry-UK
2023-03-07
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 7th March 2023
My experience was very positive. As I have ADHD, the wait was not easy, but considering that the alternative would have taken 20 months, waiting 4 months for the assessment and another 4 months for titration was excellent. The quality of care of the whole team has been impressive, thank you.
2023-03-09 16:22:00
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are so pleased to hear that your experience has been so positive and that you have felt well-supported during your journey through P-UK. Our service has become extremely popular as you have noted, but we are working hard to reduce our wait times.
Psychiatry-UK
2023-03-07
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 7th March 2023
I have to say, I was really impressed with the care in the service provided. I was referred by GP 5 months ago and had assessment today. Would definitely recommend the service. Whole process of assessment and what was needed beforehand was explained via email and text message. Psychiatrist assessment was a good experience.
2023-03-09 16:24:40
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are so pleased to hear that your experience has been so positive and that you would be happy to recommend our service.
Psychiatry-UK
2023-03-07
Person
5
5
0
Written by a private patient
Written by a private patient 7th March 2023
great experience
2023-03-09 16:25:28
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are so pleased to hear that your experience with our service has been so positive.
Psychiatry-UK
2023-03-07
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 7th March 2023
I felt listened to and my treatment plan was tailored to me based my my requests and requirements, which were respected and accommodated throughout the process.
I was responded to in a timely manner even outside working hours.
I sometimes found it hard to keep up with the paperwork involved during the monitoring period. This didn't impact my care, however it may be helpful to others with ADHD to have a more comprehensive monitoring system. I sometimes felt overwhelmed by the pending monitoring forms that I fell behind on especially when the medication I was trying didn't help me in terms of organisation and focus.
I think maybe the service could also be improved with more focus on non medical management along side medication and guidance in managing ADHD as well as education about it.
I'm very grateful for the the service and the hardwork of all healthcare and administration professionals involved. Being listened to and taken seriously has really had a positive impact on my mental health and has given me confidence and hope moving forward and managing my condition.
Psychiatry-UK
2023-03-07
Person
3
5
0
Written by a NHS patient
Written by a NHS patient 7th March 2023
I am concerned that the doctor did not take my discussion of a potential eating disorder too seriously, as I mentioned I was still overweight but experiencing periods of not eating due to a fear of putting on further weight, and he advised that if I'm overweight then "surely that's a good thing".
2023-03-08 17:59:51
Response from Psychiatry-UK
Firstly, thank you for your review. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. It sounds as though you do not feel as though your experience has been as positive as you would have liked it to be. We have a dedicated team who could discuss this with you further. If you feel this would be beneficial, please do get in touch by emailing: experience@psychiatry-uk.com.
Psychiatry-UK
2023-03-05
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 5th March 2023
Overall a really good experience. Although the waiting list was a lot shorter compared to the NHS, the waiting time for both the psychiatrist appointment and the start of the titration was a bit long, but that is understandable considering the popularity of the service. Ash, my psychiatrist, was very friendly, and the appointment went smoothly with no issues. My nurse/prescriber Paul Cavanagh was also very friendly and helpful, providing very quick responses to any queries that I had.
2023-03-09 16:29:20
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are so pleased to hear that your experience has been so positive and that you have found our team friendly and responsive. Our service has become extremely popular as you have noted, but we are working hard to reduce our wait times.
Psychiatry-UK
2023-03-05
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 5th March 2023
Excellent service
2023-03-09 16:30:35
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are so pleased to hear that your experience of our service has been so positive.
Psychiatry-UK
2023-03-05
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 5th March 2023
I was referred in March 2022, got my first appointment in August 2022, started titration in January 2023.
I was extremely impressed by this service, I know some people who have been on the waiting list for an ADHD appointment via normal NHS route for 3 years.
My consultant really understood my issues and helped me make links to my childhood highlighting my ADHD and I felt really respected and felt very comfortable opening up to him.
My prescriber was helpful, informative and quickly responded to any queries I have.
I have already recommended this service to friends who are struggling with the same issue and told them what a positive experience I have had.
2023-03-09 16:31:45
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are so pleased to hear that your experience has been so positive and that you would be happy to recommend our service.
Psychiatry-UK
2023-03-05
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 5th March 2023
Felt I was listened to and spoken to adult to adult. I liked that communication was very frequent and clear. Lots of information about treatment was given and I always had to agree to treatment before it was passed. I found the prescriber particularly helpful. She always listened and helped to make me feel safe and included in the decision making.
2023-03-09 16:36:07
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are pleased to hear that your experience has been so positive and that you have felt safe and well-supported during your journey through P-UK.
Psychiatry-UK
2023-03-05
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 5th March 2023
This was all done online which I think I prefer so I am very grateful for this service. I haven't had much interaction being a new patient but the interaction I have had has been amazing and I would recommend this service.
2023-03-09 16:39:36
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are pleased to hear that your experience has been so positive and that you would be happy to recommend our service.
Psychiatry-UK was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Psychiatry-UK: http://iwgc.net/empzu