Psychiatry-UK

Firstly, we really appreciate your time in leaving such a detailed review. All feedback, good or bad, gives us a better understanding of how our service feels to patients during their journey through P-UK, particularly as the majority of our communications are online. We are continually working to improve our patient interface to make our processes more accessible and neurodivergent-friendly, and we would welcome your offer to work with us on this. If you would still be happy to send in your suggestions directly, or to take part in a future focus group, could I ask you to please make contact via our Patient Experience Team at: experience@psychiatry-uk.com. In the meantime, we are pleased that your experience has been so helpful and we look forward to hearing from you when convenient.

Thank you for your leaving a review. All our teams really do strive to make the journey through P-UK as smooth and responsive as possible, helping our patients to feel informed, involved and well-supported during the time they are under our care. So it is always extremely rewarding for staff to hear that our patients' experience has been so positive. Thank you for recommending Psychiatry-UK, and we wish you the best of luck in the future.

Thank you for your feedback regarding your experience with our service. As an online provider, it is always particularly helpful to hear that patients have found communications via our portal to be reliable and responsive. As a member of P-UK's Communications Team, I have noted your suggestion regarding updates on wait times. Although we provide monthly updates via our website, I will make sure that these updates are also made on our patient portal to improve our information system. Thank you for your suggestion and for recommending our service. We wish you the best of luck in your onward journey.

Thank you for taking the time to leave a review. It is really helpful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. You have mentioned that you struggled with our online forms, and we know that this is an area that some of our patients find confusing. Our Patient Advocacy Team is working on improving the accessibility of our forms, and the first stage of this project actually went live last week. We are hoping this will make the process much easier for patients. We are pleased to hear, however, that overall your experience has been positive and that you feel all your questions have been answered. Thank you for recommending our service to others.

Thank you for sharing your feedback. We are sorry to hear that we were a little slow to reply to messages on the portal at times. We have recently experienced another influx of demand for our services, but we are doing everything we can to bring our response times back down. We are pleased, however, that you felt comfortable and relaxed during your assessment, and have a clear plan of what you need to do next. We wish you the best of luck in your onward journey, and I will pass on your feedback to Elena and Steve.

Thank you for sharing this review. Patient feedback gives us valuable insight into the journey through P-UK from our patients' perspective. It is good to hear that you felt well-supported during the time you were under our care, and that we were able to provide a shorter waiting time for your assessment. Many thanks to both you and your friend for recommending our service.

Thank you for taking the time to send in your feedback. All our teams really do strive to make the journey through P-UK as smooth and responsive as possible, helping our patients to feel informed and supported throughout the process. We are pleased to hear that your experience has been so positive and that you would feel happy to recommend our service to others.

Thank you for leaving such a positive and detailed review. I know this will be useful to others who are researching our service. As an online company, it is always important to hear that patients have found using our portal straightforward and our staff easy to contact, and it sounds as though you found this especially beneficial when working with your titration prescriber to find the right medication. You have mentioned our wait times, and we know that some people are having to wait longer than we would like, due to the popularity of our services. But we are glad to hear that we were able to provide an assessment faster than would have been possible if you had gone your local service route. Thank you for recommending Psychiatry-UK.

Thank you for your review. It has been particularly helpful to learn that you found our processes easy to navigate after having been initially concerned about using an online service, and that you would be happy to recommend it to others. From your review, it sounds as though you are now successfully settled on a treatment plan, and we wish you the best of luck in your onward journey.

Thank you for taking the time to post your feedback. All our teams really do strive to make the journey through P-UK as smooth and responsive as possible, helping our patients to feel informed and well-supported during the time they are under our care. We are pleased to hear that you felt you had a good rapport with both your consultant and your prescriber, helping you on the road to finding a successful treatment plan. Thank you for recommending Psychiatry-UK, and we wish you the best of luck in the future.