Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Psychiatry-UK
2023-08-08
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 8th August 2023
The service is primarily online-based and does not require face-to-face appointments. This, of course,, comes with pros and cons.
Pros:
- Timely replies and decisions are good when experiencing worrying side effects
- Can respond whenever is convenient for you, so there's no need to take days off from work
- Admin, Psychiatrist, and Titration nurse are all available to contact from the online portal.
- Online portal holds all the documents, messages, and forms you have ever filled out, so it's perfect for records.
Cons:
- Lack of Face to face time gives a dehumanizing feeling, combined with the fact that the service is in demand, there are times when you feel like a number.
- Patient experience and quality of care during titration can be reduced if they wish to get more people into the titration process. As the service is in high demand, I felt pressured by the titration nurse to settle on a dose stating that the titrations times have now changed despite the FAQs stating the titration period is as long as the individual needs, which is very contradictory and leads to reduced time for side effects to settle. Quite possibly leading to misobservations from a patient.
- As its mainly text-based communications, a lot of things don't always transfer to the staff member in question (i.e., Urgency, the effectiveness of drugs)
- Miscommunications: Sometimes the titration nurse and the patient can have different understandings on a matter i.e., How to take observations and fill out a form. Do you do the obs from a pre-med point of view? or is it from the view of the last dose? This wasn't made clear and led to skewed obs reporting.
- Trust based: While I had no issue, patients with an addictive personality may abuse the medication and simply lie to get more. This is hard to discern through online means.
Ultimately the staff was great. They are just working with the conditions and structure imposed on them. The delivery method through mainly online means can give an impersonal touch to the patient experience and gives the impression that the service just wants to churn out the numbers of "treated" patients.
2023-08-15 14:23:38
Response from Psychiatry-UK
Firstly, thank you for leaving such a detailed review. I know your feedback will be extremely helpful to others who are researching our service. Working with an online service brings both pros and cons, as you have noted, and we know that some people will feel more suited to face-to-face treatment. It would be really helpful to be able to discuss some of the issues you have raised in more detail, and I wonder whether you would be happy to get in touch with us directly to give more detailed feedback. If so, please do reach out to our Patient Experience Team at: experience@psychiatry-uk.com. We are genuinely sorry to hear that you felt pressurised during titration, since this process has been limited to three months. This change was introduced to reduce the titration wait time for patients who struggle post-diagnosis without medication. You can read more on our blog here: https://psychiatry-uk.com/update-on-adhd-titration-service-for-our-adult-nhs-patients/ Finally, we are pleased to note the beneficial aspects of our service you have experienced, and particularly the positive interaction with our staff teams. Your feedback has been valuable; thank you again for your time. Finally, we are pleased to note the positive aspects of our service you have experienced, and particularly the positive interaction with our staff teams. We wish you the best of luck in your onward journey.
Psychiatry-UK
2023-08-08
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 8th August 2023
Overall I was pleased with my treatment and care, the staff I was seen by treated with my respect and understood my wishes and needs. I only criticism I have is regarding the website, I did have some difficulties uploading forms and information.
2023-08-15 13:55:51
Response from Psychiatry-UK
Thank you for taking the time to leave a review. It is really helpful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. You mentioned that you experienced some issues with our portal, particularly when uploading forms and other information. Our Patient Advocacy Team is continuously working to improve the accessibility of our communication processes, particularly in the area of form completion, and it would be valuable to hear more details about the problems you experienced. If you would be happy to discuss these issues in more detail, please contact our Patient Experience Team at: experience@psychiatry-uk.com. In the meantime, however, thank you again for your feedback and we wish you the best of luck in your onward journey.
Psychiatry-UK
2023-08-07
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 7th August 2023
Excellent service throughout. Since before diagnosis, communication was clear and effective with the admin team. The use of the portal makes communicating with the relevant parties really easy at all stages.
During diagnosis call I experienced a technical issue, but the doctor was really helpful and offered a follow up call the next say so we could conclude the assessment. Dr Sreenath was patient and listened to me attentively during the assessment. He took the time to evaluate my responses and asked relevant questions that would clarify or expand on information I had already given in my pre assessment paperwork.
Titration was a difficult period for me as I had a lot of questions and expectations and was unsure how medication would affect me. Lisa was brilliant throughout this time and answered all my questions and clarified all my doubts. I felt well looked after throughout this period of transition and I am extremely happy with how things are going right now at the end of the process.
2023-08-15 13:48:05
Response from Psychiatry-UK
Thank you for leaving such a positive and detailed review. I know this will be helpful to others who are researching our service. It is good to hear that your journey through P-UK has been so positive and that you have found our assessment and titration processes thorough and professional, and our staff supportive and helpful. As an online provider, it is always particularly helpful to hear that patients have found communications via our portal to be reliable and responsive. Thank you for recommending our service, and I will make sure that your feedback is passed on to the relevant teams.
Psychiatry-UK
2023-08-05
Person
2
5
0
Written by a private patient
Written by a private patient 5th August 2023
Report took 9 weeks despite website stating it would take up to 4. Poor response to complaint. Report received not to the standard you would expect.
2023-08-15 13:42:23
Response from Psychiatry-UK
Thank you for leaving a review to let us know that you have had issues with our service. We strive to make the journey through P-UK as smooth and rewarding as possible, but we understand that patients’ experience of our service differs. We are genuinely sorry to hear that you are not satisfied with the report you received and we appreciate that, despite making a complaint, you do not feel satisfied with the outcome. Our role here is to pass on feedback to the appropriate teams to help improve our future service delivery where possible, so please rest assured that your comments have been noted.
Psychiatry-UK
2023-08-04
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 4th August 2023
I recommend Psychiatry UK to everyone who is thinking about getting an ADHD assessment. Their guide to using Right to Choose is the perfect resource to help people with ADHD navigate the complex path to getting assessed on the NHS. I was kept informed about wait times, I feel confident in my diagnosis and I felt well looked after during the medication titration process.
2023-08-15 13:22:40
Response from Psychiatry-UK
Thank you for your very kind review. It is really helpful to hear about patients' experience of our service, good or bad, so that we can pass on feedback to the relevant teams in our organisation and make any changes to our future service if needed. It is good to hear that you found your assessment professional and thorough, and that you have felt well-supported through the titration process. We wish you the best of luck in moving forward post-diagnosis and I will pass on your feedback to our staff teams.
Psychiatry-UK
2023-08-04
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 4th August 2023
I needed help and was treated with kindness and patience by ALL staff related to this service. After a very long process, I have been made aware of my condition and been given lots of resources to make my life easier while I wait for further treatment. I have been kept up to date and been informed of everything I need to know at any given time. I will be eternally grateful to everyone here that's helped me!
2023-08-15 13:16:14
Response from Psychiatry-UK
Thank you for leaving a review. All our teams really do strive to make the journey through P-UK as smooth and responsive as possible, helping our patients to feel informed, involved and well-supported during the time they are under our care. So it is always extremely rewarding for staff to hear that our patients' experience has been so positive. Thank you for recommending Psychiatry-UK, and we wish you the best of luck in the future.
Psychiatry-UK
2023-08-03
Person
5
5
0
Written by a private patient
Written by a private patient 3rd August 2023
We used the ADHD tritiation service for our 11 year old child due to the lengthy wait on the NHS. Our prescriber Sally was great, very helpful, knowledgeable , supportive and always seemed available responding promptly to any queries. I would recommend Psychiatry UK from the outset , our son has received excellent care via customer services, the DR and prescriber. Thank you.
2023-08-15 13:13:49
Response from Psychiatry-UK
Thank you for taking the time to leave a review. All our teams really do strive to make the journey through P-UK as smooth and responsive as possible, and it is always extremely rewarding to read that patients have found our service professional and thorough, and our online systems easy to manage. We are pleased that you feel your son has received excellent care from everybody involved and I will pass on your feedback via our internal channels.
Psychiatry-UK
2023-08-02
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 2nd August 2023
The time from my diagnosis to prescription was held up by the local health trust and a wait for a cardiac report. Without this delay the entire process would have been much quicker.
The support from my prescriber was great, having not worked so remotely with a healthcare professional before I found myself very quickly trusting the process within the Titration process.
Very fast, informative and kind responses to my queries and requests.
2023-08-15 13:07:54
Response from Psychiatry-UK
Thank you for your feedback regarding your experience with our service. Despite a delay in the completion of medical tests at the beginning of your titration, it is good to hear that the rest of the process ran smoothly. As an online provider, it is always particularly helpful to hear that patients have found communications via our portal to be informative, responsive and supportive. Thank you for recommending our service and we wish you the best of luck in your onward journey.
Psychiatry-UK
2023-08-01
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 1st August 2023
Really really super. My prescriber Mike was AMAZING, cannot stress enough. Every thing I asked was answered, he was incredibly friendly, and I felt able to tell him anything. It can take a while to get the assessment and then to get the medication after it, getting the medication probably takes longer than getting the appointment TBH, but once the ball is rolling it rolls excellently - if that analogy makes any sort of sense. My psychiatrist was very careful, it wasn't a tick box thing or any nonsense, it was a full medical history based, incredibly in depth diagnosis, and it's so reassuring to know it was so strict and thorough.
If I have to find a criticism, it is just maybe the waiting times, but compared to normal NHS ones they're very very good and they keep you updated.
In short, highly recommend. I'm not private, I didn't pay anything, but it felt like I did!
2023-08-15 13:00:57
Response from Psychiatry-UK
Thank you for your wonderful review! All our teams really do strive to make the journey through P-UK as smooth and responsive as possible, and it is always extremely rewarding to read that patients have found our service professional and thorough. You have mentioned waiting times, and we know that some of our patients are waiting longer for treatment than we would like, due to the popularity of our service. Nevertheless, as an online company, we are usually able to treat patients faster than through local NHS routes as you have noted - and we continually work to reduce wait times through ongoing recruitment and regular audits to identify new ways to streamline our processes. We are pleased that you are confident to recommend our service to others and I will pass on your positive feedback to your prescriber.
Psychiatry-UK
2023-08-01
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 1st August 2023
The only thing that let the experience down was the quality of the internet connection and as it has become more and more popular the waiting times have increased, but I wasnt left without medication.
2023-08-15 12:45:46
Response from Psychiatry-UK
Thank you for taking the time to leave a review. We are pleased to hear that your overall experience has been positive, although we have noted that you struggled a little with our online service. You have mentioned that our waiting times have increased, and we know that some of our patients are having to wait longer for treatment than we would like. However, we are continually working to try to reduce our wait times through an ongoing recruitment programme and regular audits to try to identify areas where we could streamline processes. As an online company, we are nevertheless usually able to treat patients faster than through local NHS routes. It sounds as though you are now settled on a medication that is right for you, and we wish you the best of luck in your onward journey.
Psychiatry-UK was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Psychiatry-UK: http://iwgc.net/empzu