Psychiatry-UK

Thank you for taking the time to leave a review to let us know about your experience with P-UK. It is good to hear that you found your Consultant professional and attentive, and that you feel satisfied that all your questions have been answered. Although our assessments are time limited, our Consultants follow a rigorous diagnostic process to assess patient's symptoms against each of the DSM-5 criteria. A considerable amount of information is collected from the pre-assessment forms, so that the Consultant is able to form a picture of the patient's background, and note the symptoms the patient is experiencing not just as an adult, but also that caused problems in their earlier life. This allows the Consultant to use the assessment itself to ask further questions or to ask the patient to give examples of how symptoms affect or impede the patient's daily living activities, whether at home, in school or at work. Thank you for recommending our service, and I will pass on your feedback to Dr Pitchiah.

Thank you for taking the time to let us know about your experience with P-UK. All our teams really are passionate about providing professional, thorough and responsive care, so that our patients feel reassured, supported and well cared-for. But it is always extremely rewarding to receive confirmation of this from our patients. We are really pleased to hear that you have been able to find the right treatment to help you, and we wish you the best of luck in your onward journey. Thank you for recommending P-UK.

Thank you for taking the time to leave a review. We are pleased to learn that you have found our processes accessible and easy to manage. Although we know that our wait times can be difficult for some patients, we do strive to make the patient journey as thorough and efficient as possible to help them through this process. We understand how important it is that our patients feel well-informed and well-supported, giving them the time they need to fully understand their condition and the guidance they need to be able to move forward. Thank you for recommending P-UK.

Thank you for taking the time to recommend Psychiatry-UK and feed back regarding your experience with our service. You have mentioned our waiting times, and we know that some of our patients are having to wait longer than we would like, due to the popularity of our service. We continually work to try to reduce these times through an ongoing recruitment programme for clinical staff and regular audits to find new ways to streamline our processes, and we can usually see patients faster than through local NHS routes. It is good to learn that once you reached the top of the list, you found all aspects of our service to be good, and .. the most important thing ... you are satisfied that you received excellent care. We wish you the best of luck in your onward journey.

Thank you for taking the time to post a review. It is really helpful for us to receive patient feedback, good or bad, to be able to share with the relevant teams and make any improvements to processes if needed. As an online company, it is particularly good to hear that you have found communications via our patient portal both efficient and timely, and that you have been able to build a good rapport with your prescriber. Thank you for recommending Psychiatry-UK, and I will pass on your feedback to Lorraine.

Thank you for leaving a review. All our teams really do strive to make the journey through P-UK as smooth and responsive as possible, and it is always extremely rewarding to hear that our service has been life-changing for some of our patients. You have mentioned waiting times, and we know that some of our patients are waiting longer for treatment than we would like, due to the popularity of our service. Nevertheless, as an online company, we are usually able to treat patients faster than through local NHS routes as you have noted - and we continually work to reduce wait times through ongoing recruitment and regular audits to identify new ways to streamline our processes. It sounds as though you are settled on your treatment plan, and we wish you the best of luck in your onward journey. Thank you for recommending Psychiatry-UK.

Thank you for taking the time to post a review. It is really helpful for us to receive patient feedback, good or bad, to be able to share with the relevant teams and ensure that any changes or updates are made to our processes if needed. We are pleased to hear that your experience has been so positive and you have found our service efficient and professional. Thank you for recommending Psychiatry-UK.

Thank you for taking the time to leave a review. It is really helpful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. It is good to hear that you had a good rapport with your prescriber, and that you found the advice he provided informative and tailored to your specific needs. However, we are concerned to learn that the portal stopped providing notifications, which resulted in your medication running out. It would be very helpful to find out about your experience in more detail, and I wonder whether you would be happy to reach out to our Patient Experience Team, who can look into this. If you would be happy to do so, please get in touch at: experience@psychiatry-uk.com. In the meantime, thank you for recommending our service.

Thank you so much for leaving such a wonderful review and describing your experience with our service in such detail. All our teams really do strive to make the journey through P-UK as smooth and responsive as possible, and it is always extremely rewarding to read that patients have found our service professional and thorough, and have felt informed, well-supported and cared-for throughout their journey with P-UK. Thank you for recommending our service to others, especially to your daughter, and we wish you the best of luck in your onward journey.

Thank you for leaving a review to let us know about your experience with our service. Our assessments follow a strict process to ensure that each of the criteria of the DSM-5 are met, in order to determine whether an ADHD diagnosis can be made. Since the assessment is time-limited, the consultant takes time before the assessment to familiarise themselves with the information provided by the patient, and a close family member, friend or professional (‘informant’) in the pre-assessment forms. These include details of any problems that impede the patient’s daily living activities, both as an adult and at an early age, and prevent them from achieving ‘their best life’. This preparation allows the consultant to focus on clarifying or developing the information provided during the assessment itself. This might involve asking the patient to describe particular experiences more fully by providing examples, or asking any additional questions needed to reach an accurate diagnosis. Although we cannot look into individual cases on this platform, we do have a dedicated Patient Experience Team, who would be happy to discuss your experience in more detail. If you feel this would be beneficial, please do get in touch at: experience@psychiatry-uk.com. In the meantime, we are pleased that your experience overall has been smooth and we wish you the best of luck in your onward journey.