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Written by a NHS patient
23rd August 2021


My experience is very poor. I was referred by my GP for an annual medication review due to changes in licensing or protocols or something. I knew nothing about them, nor their online-video-only demands. Anyway, having carried out all of the necessary expensive observations and bloods etc needed themselves (i.e. my GP):- 1. Psychiatry UK (P-UK) refused to accept my diagnosis from a fully qualified, long establised private Psychiatry clinic. they demanded extensive written assessment of thexact type I had done for my actual diagnosis two years earlier. they didjnt even say why it was needed, just that it was 'something he (the psychiatrist) wants. Only when pushed hard did they admit they wished to confirm my diagnosis. I feel I was being called a liar, whihc was breathtaking considering the legal standard evidence in front of them 2. P-UK intially agreed to a telephone-only consultation. Two months later, with just 45 minutes to go to the appointment, P-UK informed me they and their psychiatrist would NOT carry out a telephone-only consultation. That thye can decide that is fine, that they decide that less than 60 inutes before a consulation, is not. 3. I was contacted for unsolicited 'empowerment conversations after I complained. And... ..most importantly: 4. When P-UK recieved documentation from me, they uploaded it to a different patients' 'portal'. That patient then had access to my personally sensitive data. Only for a short while, but they still had chance to read my self-assessment. The email informing me of this began with 'just to let you know...' The above summaries are TRUE. They are matters of record and not opinion and I would swear to them on Oath in Court and have [ipso facto] documentary evidence of them. However, it is my honestly held belief that other patients using Right To Choose may have a similar experience. I full expect to now be denied a review as the last thing you can be in modern Western Europe is dissenting.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe