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Written by a private patient
28th April 2021


Psychiatry-uk as a platform provides a great service and I have had a positive experience over all . The staff make sure to keep their service users up to date regularly and respond quickly to queries. The patient portal is extremely helpful as it allows you to contact either admin staff or your chosen consultant with ease and it also keeps all of your important records within easy access. I wouldn't say that the conference call platform that Psychiatry-uk uses is perfect. I followed the recommended settings regarding the browser and passed the pre-appointment webcam and audio tests, but the platform malfunctioned anyway by sending me and my doctor to different rooms! Thankfully this was sorted, but not by using any remedy available from psychiatry-uk. I recognise that others have not experienced this problem and it may just be an anomaly, and other than this I have had a stellar service.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe