Share review of Psychiatry-UK

Psychiatry-UK 2023-03-31 Person 3 5 0

I have received great care and have felt very comfortable with Dr Yann Welton (although I’m not sure he is listed on the staff page…). He was a great listener and I felt like I was being understood. I was however concerned I had to have two consultations and this put me on edge. Whilst the individuals that work for P-UK seem fantastic the operation behind it is weak. There is no continuity between the office staff and expected wait times. It feels like wait times are pulled out from the air at random. The online portal and communication is poorly designed for someone that is Neurotypical. The portal makes it impossible to have a normal conversation exchange with a single person. You end up essentially in a chat room with a load of random staff members. This means you can only ask one question at a time, and any question will be answered by someone totally different. As someone that struggles with some forms of communication I found this unpleasant. Whilst doing some digging I discovered P-UK seems to be heavily tied into “Software Solutions South West Ltd”. It’s fascinating that the director of this software company is also the CEO of P-UK and a Psychiatrist. I hoped that this would mean system would be designed well for the likely neurodivergence of the service users. Sadly I think the Right to Chose is meaning P-UK are taking perhaps a little more work than their systems and processes allow.