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Written by a NHS patient
26th August 2024


I am writing to express my deep frustration and confusion regarding the service I have received. I have encountered numerous issues that have left me feeling unsupported. Firstly, I was informed that I had been discharged from the service in June. However, my GP has not received any letter confirming this discharge, which raises serious concerns about the accuracy and timeliness of your communication. It is perplexing that despite the discussions about my discharge, there was no mention of this in our communications last week. Furthermore, I made it clear that my lack of engagement during the titration period was due to my observance of Eid. Despite my honesty, it seems that no allowances were made for these significant life events. The lack of understanding and flexibility shown by your service in this regard is disappointing, especially considering the additional challenges posed by ADHD and dyslexia. Moreover, I have heard of other patients being discharged abruptly, with the excuse of medication shortages. Now, I fear that I am being targeted similarly, with unsubstantiated reasons being used to justify my discharge. This is incredibly concerning, particularly as I have already endured a lengthy wait for medication that, in the end, did not work for me. It feels as though, after years of waiting, I am being dismissed without a valid reason. One of the most distressing aspects of this situation is the impact it is having on my education. I had put my studies on hold, hoping that the new medication would enable me to return to university. When I was informed that I would be trying a new medication, I re-enrolled, expecting that I would finally receive the support I needed to succeed in my studies. Now, with the threat of discharge hanging over me, my academic future is once again in jeopardy. Additionally, I have encountered issues with accessing my letter, as I am unable to open it using my date of birth. This further adds to my frustration and sense of being neglected by your service.

6th September 2024
Response from Psychiatry-UK

Dear Patient, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and want to sincerely apologise for not meeting your expectations. This is not the level of care we strive for, and we are sorry to hear of the distress this has caused you. We would like to look into your concerns further and address them as soon as possible. Please reach out to our dedicated Patient Safety Team at experience@psychiatry-uk.com so we can fully understand the situation and work towards a resolution. At Psychiatry UK , we do not want to cause our patients additional distress, and we are committed looking into your concerns thoroughly . Your input is incredibly important, and we are taking feedback very seriously. Kind regards

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe