Share review of Psychiatry-UK

Psychiatry-UK 2023-06-01 Person 3 5 0

The wait times even for simple communication with the PUK admin team are just not good enough. It's absurd that there is no way to know your actual wait times are before signing up with PUK. The true wait times are hidden behind a password-locked patient portal, and not displayed clearly on the main website's homepage. Each time I logged into the patient portal over months and months of waiting, there was always a new announcement about "unprecedented" wait times for each step of the process. Months to get my referral added to the system. 6 month wait for the first 45 minute appointment with a doctor. A further 7 months or more until the first of many required appointments for medication titration. At every step of the way, I had to send messages to the PUK admin team in order to get an appointment or required documents from my doctor. Simple document uploads documenting patient care take a week or more. NHS Right to Choose patients, once they are signed up to your service, have no choice but to stay with PUK or go private. I have to say that the lack of transparency about wait times on listed for prospective patients on the main website is negligent at best.