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Psychiatry-UK
2021-12-23
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Written by a private patient
Written by a private patient 23rd December 2021
I have been waiting for over a month for a refund for a cancelled appointment. I find it appalling that people already suffering from mental health conditions should have to chase a simple refund twice to no avail. I have been left £360 short since the 12th November.
24th December 2021
Response from Psychiatry-UK
Hi Thank you for bringing this to our attention. Please be assured that the concerns you have raised regarding your experience with Psychiatry-UK have been logged. We apologise that you have waited so long for your refund. If you could please contact our Patient Empowerment Team, they will be happy to help. You can email them at: empowerment@psychiatry-uk.com, with details of your name, date of birth and postcode so that they can locate your record. The team aims to respond within four working days of receiving your email. Our apologies again for keeping you waiting. We hope to get this sorted out for you very soon. Best wishes, Psychiatry-UK