Share review of Psychiatry-UK
Tweet
Share
Psychiatry-UK
2023-09-08
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 8th September 2023
On the whole I was satisfied with the standard of care and treatment for ADHD/ADD
I received from PUK.
The thing that I found complicated was the fact that it is virtually exclusively an online service, with the exception of a Zoom consultation that was no face-to-face/IRL interaction. Other than using the on-line portal on the PUK website, there is no phone number or other way of contacting PUK. I managed this fairly well, but people who are not so internet/web savvy may find this difficult.
My treatment/Tritation was disrupted because of a separate health issue (there was a spike in Thyroxine Levels after a blood test) which meant that the trialling the Medication I was prescribed was temporally interrupted. I found this frustrating, and the lack of direct communication between PUK and my GP Practice extremely problematic (I was entirely responsible for communication information between them).
26th September 2023
Response from Psychiatry-UK
Thank you for leaving your feedback. We are pleased to hear that you have been satisfied with the standard of care and treatment received from Psychiatry-UK. As you note, we are an online company: our assessments are delivered via computer, tablet or mobile, and our communications tend to take place via our secure online portal. We recognise that this type of service does not suit everyone, but many of our patients prefer to attend their consultation in the comfort of their own home, and the flexibility of our communication system. For those who prefer not to use our portal, we can be contacted via email or via our support line number: 0330 124 1980. In your particular case, we do understand that being the communication intermediary between P-UK and your GP has been frustrating, but it is vital that all health issues are checked out before patients can start or resume titration.