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Written by a private patient
5th June 2024


Had a good adhd assessment (before the current overload of the system) and can't fault them for that. Was disappointed that shared care was explained to me as "Once you've been diagnosed and titrated we'll release you back to your GP". No mention of yearly reviews and paying for them, which meant I had to scramble to sell things on ebay to afford it at the 1 year mark. Review follow up was very disappointing too, had several recommendations for my gp that they said would be in their letter - didn't include them and response when I queried this was " so do you want us to send another letter?" Well, yes, you said these were important points! I am surprised how unfriendly their admin is to ADHD patients, passwords are long and complicated, portal note access is randomly turned off between appointments with no notice and you are responsible for remembering yearly review timings (no reminders or prompts) and have to figure out how to book with no communication possible through the usual portal method, no adhd option on online booking and their chat function operators can't help after you've been on hold with them. Shame as was highly recommended when I first went to them

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe