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Written by a NHS patient
29th March 2023


Everything was very good overall; I felt informed about the overall process of diagnosis and treatment, and how long each stage would take. The information on waiting times was accurate and helpful, and when I compare this to other services I've used PUK stand out as being the best at communication. In comparison, the local mental health and psychiatry services in Bristol are like a black hole; information goes in, but nothing comes out. The most important thing for me was that I was informed about decisions and I felt involved in them. The clinicians listened to me and advised where necessary so that it felt like a partnership rather than an unequal relationship. They were respectful and professional throughout my treatment, which made everything much easier to deal with.

6th April 2023
Response from Psychiatry-UK

Thank you for taking the time to leave this review. It is really good to hear that your experience of our service has been so positive, and that you have felt both informed and involved in decisions relating to your treatment. Thank you for recommending our service.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe