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Written by a NHS patient
21st August 2023


A wonderful experience from start to finish. I found everything from the website portal to the forms to be very straight forward and clear in what they wanted me to do. Communication between me and the staff using the internal notes system was a little delayed (but understandable since they are swamped) and waiting on a phone call after the forms were completed was nerve racking, but you just have to remember you haven’t been forgotten and I would take that any day over the ridiculous 3 year wait on the NHS. In total, from GP referral to being diagnosed, my process took a total of just under 4 months which is amazing. As for the assessment, in every other medical setting I’ve felt extremely rushed, spoken over and pressured into being quiet prematurely or hardly listened to at all. I’m never given a chance to express myself, dig deeper than just answering questions superficially or feel safe enough to really accomplish anything. I know other people with ASD can relate so I was a nervous wreck going into this meeting fearing the same would happen. I’m delighted to say that was not the case here. Dr Babak ArabShahi made me feel safe, validated, appreciated and like I didn’t have to apologise or fight to be understood. I take a long time to organise my thoughts and get to the point but during my assessment, that was never made to feel like a weakness or an embarrassment. He’s the perfect person to open up to as someone with confidence issues and now ASD; the very picture of calm, kind and gentle in his approach and I couldn’t thank him enough.

1st September 2023
Response from Psychiatry-UK

Thank you for leaving such a wonderful review. We are especially pleased to learn that you have found our portal system easy to use, although we note that communications were sometimes a little delayed, and appreciate your patience. It is really good to hear that you felt confident and at ease with your Consultant during your assessment, and I know that your feedback will help other patients who may be feeling anxious about their own assessment. I will pass on your feedback to Dr ArabsShahi.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe