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Written by a NHS patient
18th February 2021


I have had some negative experiences with previous healthcare professionals, having been treated condescendingly and with a patronizing tone. I did not feel this way in this clinic and with my doctor here, I felt listened to. The process was efficient as we covered a lot of information but it didn't seem like I was being talked over. The only issue is having to do this online but this can't be helped during the current situation. I think that despite everything it still wasn't too bad. Maybe if there was a possibility to have automatic captions for when the doctor speaks, since sometimes the audio quality was a bit muffled and I had a difficulty understanding what he was saying. Despite this he would repeat what was said if I asked so it's not a big problem.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff