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Written by a patient at East Surrey Hospital
6th August 2017


I had been experiencing severe pain for some months I went back and forth to my GP and given Antibiotics each time to no avail. My pain got so bad that I called an ambulance and was taken to A & E at East Surrey Hospital and was admitted straight away. I had an x-ray which showed I had a lot of gallstones. Mr Monkhouse came to tell me that I was going for an emergency operation to remove them and possibly remove the Gallbladder. After the op he came to talk to me and told me that my gallbladder was completely gangrenous. I had a near death experience, but he saved my life and for that I will be eternally grateful to him. I stayed in hospital for 8 days and Simon and his team came to check on me and my progress every morning answering my questions and giving me reassurance,he is so easy to talk to, he has a lovely bedside manner and obviously enjoys his work and cares for his patients. He arranged for an M.R.I. to check all was clear.We discussed the results at my follow up appointment and all is well. If it was,nt for him I would not be here to write this so again a great big THANK YOU.

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Written by a patient at Spire Gatwick Park Hospital
3rd August 2017


After an unpleasant admission to A and E, my GP said 'enough is enough' and referred me on for further investigations. It transpired that I had gallstones, and thus needed my gallbladder removing. I was referred to Mr Monkhouse, who immediately put me at ease. He listened, understood, and told me what needed doing in a very down to earth manner. He even drew diagrams to show me what was involved in the procedure. A date for the surgery was within two weeks of us meeting, as he was keen to ensure I didn't end up in agony once again. Surgery itself (so I understand) was all as it should be, and although I was very nervous, was really a breeze. Mr Monkhouses' post op care has been very helpful, reassuring and very kind. I've never known of a consultant to invite personal emails, and certainly not expected to get replies at 11:30pm! If you are unfortunate enough to need GI surgery, you'll be very lucky if you get Mr Monkhouse as your guy. Thank you

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Written by a patient at Spire Gatwick Park Hospital
13th July 2017


I was extremely impressed with Mr Monkhouse's beside manner. He listened to my concerns and answered them all with clear explanations, both before and after the surgery. My surgery went well and I have fully recovered with no issues. Mr Monkhouse texted me after I got home to see how I was getting on and to remind me that if I had any problems or concerns, I could reach out to him. I've had a number of surgeries i the past ant this is the first time this has happened - extremely impressive.

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Written by a patient at East Surrey Hospital
28th June 2017


I was experiencing severe pains in and around my stomach and having gone back and forth from my GP and AE it turned out that I had a gallstone. Simon performed an emergency operation (keyhole) to remove the gallstone and gallbladder. I was and forever will be grateful that Simon and his team were on hand to help me in what was the most painful 10 days of my life. As soon as the doctors at East Surrey hosptial identified the problem I had the surgery within 48 hours, which was fantastic because it demonstrated how quickly and efficiently Simon and his team acted. Simon's nature was very reassuring and he explained the operation, how it went and next steps in a clear manner. I was kept in hosptial for 3 days after the operation and Simon checked in on me every morning to see how I was doing. Simon clearly cares very much about his work and patients and when you're vulnerable having that support makes all the difference in the world. I had a follow up appointment with Simon after he arranged for me to have an MRI scan - we sat and discussed the results of the scan and he reassured me about any concerns I had. I'll never be able to thank Simon and his team enough for what they did and how quickly and efficiently they did it!

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Written by a patient at East Surrey Hospital
28th June 2017


Mr Monkhouse was easy to talk to and explain the procedure thoroughly,drawing diagrams to show what he would be doing.He came and checked on me after the op and again before I went home and at the post op clinic explained again how the procedure had gone.On each occasion he was friendly and caring.

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Page 21 of 51

Profile

MA MBBChir PGCME FRCS
Consultant Upper GI & Bariatric Surgeon

Mr Monkhouse was the recipient of the "Your Care Matters: improving the patient experience" award at the SASH Annual Staff Awards of Excellence 2015. This award is presented to a person whose great work is repeatedly highlighted.