Reviews
Reviews
All good easy experience
N/a
Always helpful
[name removed] ward, excellent service.
All staff are very good at what they do lovely team hear.
Thank you for your feedback. NHFT are a non-smoking site predominantly , hence all ash trays were removed when this came into force several years ago. During Covid, the ward gardens were opened up for smoking, and sand buckets are in place for spent cigarettes. As this policy is under review, permanent wall ash trays will not be able to be put in place unless it is agreed that smoking in the gardens is to continue.
The service lacks a system that engages in therapy and personal tailoring based on the patients independent needs or past.
Thank you for your feedback. I am sorry you felt you were not offered suitable therapy during your time with us. We endeavour to ensure all patients are offered therapy suitable to their needs- both in groups or on an individual basis. This is offered by our ward staff and occupational therapy staff. Psychology can also be offered if deemed suitable for your needs.
Thank you for your useful feedback. I am sorry that this has been your experience as our philosophy is to provide person centred care just as you outline. I have passed your comment to the ward matron to discuss with staff. Best wishes, Hugh Jones, Patient Experience Manager
Both people were very professional and listened intently.
Didn’t feel like I was involved.
I am sorry this was your experience. We endeavour to agree and be lead by the patient in relation to their care. If you still need support, please contact the service or our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk
I am really sorry you feel this way. Please re-contact the service or our confidential help-line (PALS) on 0800 914 8507. Best wishes Hugh Jones, Patient Experience Manaegr
All the staff were very supportive and helpful.
Pride!