Reviews
Reviews
I do not believe that the sexual health services in northants are up to scratch. I am unsure what it is required to wait 1 week for a call to take place before being able to visit the clinic the next week. This just seems like a poor process to have in place.
Thank you for your feedback, I am sorry to hear that you have had a negative experience. We are assessing patients by phone initially still due to our safer systems of work which is why you had a telephone appointment first. This is also to identify whether you require a face to face appointment and to ensure it is booked with the correct clinician dependent on your presentation.
I am really sorry this happened. I have sent your comment to the service manager to check systems. Best wishes, Hugh Jones, Patient Experience Manager
I received an ASD diagnosis following a full and comprehensive assessment by [name removed] in August 2021.
Following this I was allocated to [name removed] as my specialist occupational therapist for 1:1 specialist psycho-education around my diagnosis.
The care, support and education I have received from Colette has been nothing short of exceptional. She has treated me with dignity and respect and, using what I deem to be exceptional skills, cultivated a highly positive and productive relationship with me. As a consequence of this, along with her in depth knowledge, she has given me greater insight into my condition and provided me with invaluable tools for the future.
Colette is a credit to the service to whom I a very grateful. I hope my feedback can be directed to her manager.
Kind Regards
[name removed] (NHS No. 486 830 9900)
Thank you for your amazing feedback. I agree David and Colette are amazing people. I have passed your comment to their manager. Best wishes, Hugh Jones, patient experience manager
Good, felt safe - staff wonderful. Food good - felt supported.
My consultant was very caring
Very professional and knowledgeable
More staff are increased but a minor percentage appear is not care asset the patients needs at all.
I am really sorry this is how you feel. All our staff are expected to show compassion and understanding. I have passed your comment to the ward matron to discuss with staff. If this happens again, please speak to the ward matron. Best wishes, Hugh Jones, patient Experience Manager
Because that was my experience
Quick and easy
Listen to
Explain the process
Politeness