St Mary's Hospital

St Mary's Hospital 2023-03-05 Person 5 5 0

[name removed] well very comforting and gave lots of information and was very helpful with any questions I had.

Nothing, [name removed] was spot on.

St Mary's Hospital 2023-03-05 Person 5 5 0

Because it is true.

Something to hold on to in the shower.

St Mary's Hospital 2023-03-04 Person 1 5 0

My wife was seen first alone. When the nurse came to call me in, she had already made her mind based on the emotions my wife expressed. She assumed I had infected her with an STI, which was not correct as the results of the test show

A bit more respect is appreciated

St Mary's Hospital 2023-03-02 Person 4 5 0

Lovely staff members.

Nothing

St Mary's Hospital 2023-03-01 Person 2 5 0

It’s just a job and no one seems to reallocate, as long as you’ve been ticked off as being seen then that’s good enough.

I am mainly referring to the mental health team at ashwood house in Kettering. I think that’s what it’s called. When you first go in, there are no signs to say you’re in the correct place, and as it’s the exit for the nurses from the sexual health clinic it’s confusing. The holding pen is exactly that, a small area with no chairs it’s literally the entrance way, where you wait and feel like an oddity as staff walk past and you’re just leaning against the wall. Also if there are other patients there you don’t necessarily want to be in close quarters with others depending on what issues you have as this could cause problems. It’s also lovely to see that there’s parcel collection points that are there, so when people are collecting their parcel you get to feel like a zoo animal. They never seem to recognise that you have an appointment and your left feeling like you’ve done something wrong. The rooms aren’t sound proof so I’ve heard conversations when someone was in crisis and I’m trying to have my appointment. The staff voices carry particularly well through the corridors, and the constant slamming of doors is enough to put anyone off feeling comfortable and ready to talk.

St Mary's Hospital 2023-03-01 Person 5 5 0

The bottom three questions are unanswered as they were not relevant to the consultation.

I was very happy with my treatment. Nothing was too much trouble.

St Mary's Hospital 2023-03-01 Person 5 5 0

Have not answered the last 2 questions as do not feel relevant to my appointments. I had a great connection with Frances at my meetings both in clinic and on the phone. She was very understanding and extremely knowledgeable and has really helped me. Thank you :0) (Mum has typed this for me)

No improvement needed

St Mary's Hospital 2023-03-01 Person 5 5 0

Fab people don’t a fab job. Dr [name removed] is a very compassionate person

Nothing

St Mary's Hospital 2023-03-01 Person 4 5 0

The staff were incredibly understanding and supportive. They helped us achieve all our goals and were brilliant at making sure both of us felt supported. The therapy itself was excellent and we definitely left in a much better place than when we started.

The constant change of staff was not ideal for my partner who is being diagnosed with autism. It might be of benefit for staff to commit to at least the full 12 weeks of the family therapy, as my partner found it a little distressing being told that staff involved in his care were leaving. I appreciate this can't always be helped though.

St Mary's Hospital 2023-03-01 Person 4 5 0

[name removed] is a fantastic nurse with vast knowledge of Bipolar. He is kind , respectful , responsive. I feel incredible lucky to have had support from him.

I had challenges accusing PRN but they was not related to leighs support . Access to PRN - Psychists to understand risk benefit ratio of Prescribing pesa centred medication that a previous psychiatrist had prescribed