Reviews
Reviews
[name removed] well very comforting and gave lots of information and was very helpful with any questions I had.
Because it is true.
My wife was seen first alone. When the nurse came to call me in, she had already made her mind based on the emotions my wife expressed. She assumed I had infected her with an STI, which was not correct as the results of the test show
I am really sorry this was your experience, which is not what we expect. I have sent your comment to the service manager for a ction. Best wishes, Hugh Jones, Patient Experience Manager
Lovely staff members.
It’s just a job and no one seems to reallocate, as long as you’ve been ticked off as being seen then that’s good enough.
I am really sorry this is how you feel about our service. Your comments are really useful as we are reviewing how we provide community mental healthcare. I have sent your review to the service manager for more detailed comment. Best wishes, Hugh Jones, Patient Experience Manager
The bottom three questions are unanswered as they were not relevant to the consultation.
Have not answered the last 2 questions as do not feel relevant to my appointments.
I had a great connection with Frances at my meetings both in clinic and on the phone. She was very understanding and extremely knowledgeable and has really helped me. Thank you :0)
(Mum has typed this for me)
Fab people don’t a fab job. Dr [name removed] is a very compassionate person
The staff were incredibly understanding and supportive. They helped us achieve all our goals and were brilliant at making sure both of us felt supported. The therapy itself was excellent and we definitely left in a much better place than when we started.
Thank you for your feedback. We are delighted to hear that such great progress has been made and that the service has been so helpful. We do aim for continuity of care and are sorry to hear that staff changes were disruptive.
[name removed] is a fantastic nurse with vast knowledge of Bipolar. He is kind , respectful , responsive. I feel incredible lucky to have had support from him.
Thank you for your comment about Leigh, which I have passed on. I have also passed on your comment about PRN to the service manager. Best wishes, Hugh Jones, Patient Experience Manager