Scunthorpe General Hospital

Scunthorpe General Hospital 2021-06-08 Person 5 5 0

I was treated very quickly due to issue had. Both the nurses and Dr who dealt with me listened to me asking appropriate questions to know what needed doing. The care given was excellent and know this wasn’t just for me, the whole unit is very patient friendly.

Only small point, receptionist was quite rude when went to desk. I was very much pain but she appeared to be more interested in doing “something else “ than booking me in, not giving eye contact or even the small “be with you shortly “ was uttered. I was not the only patient she did this too and one patient she was very short with for coming to the desk, not good practice. Having done the role myself I know it can be difficult but first impressions count and mine wasn’t the best experience. I still give 5 stars though as overall the experience was very good from everyone else.

Scunthorpe General Hospital 2021-06-08 Person 5 5 0

They were very understanding & compassionate and answered all my questions I wanted

I can’t think of anything atm

Scunthorpe General Hospital 2021-06-07 Person 5 5 0

Referred to grimsby hospital from scunthorpe which needs knocking down due to the very very poor standard how the doctors can be qualified is beyond belief were as grimsby was out standing doctor Joe was first rate if my wife granddaughter or myself needs any treatment we shall go to grimsby scunthorpe is a incompetent hospital and should be shut down I would not take a animal to be treated there because they would only referred you somewhere else because they are incompetent

Pay the doctors what they are worth which would reduce the wages bill by 90 percent

Scunthorpe General Hospital 2021-06-05 Person 2 5 0

I was pushed to the back of the queue, put on a ward waiting for Drs to come & give me a plan of action everyday however that did not happen. Everyday at the end of the day, a different dr came to see me and told me something different to the previous dr. No one gave me one answer and no plan if action with regards to diagnosis or treatment. They did not know what they were looking for. I went in for stomach pains but got told I was being kept in due to my heamoglobin levels being really low and that they would contact the Heamotologist in Hull the next morning to see if i needed a blood transfusion however that did not happen & another Dr mentioned I needed an iron infusion so not sure what their plan was as I was not informed of anything further on this matter. I also had a scan which was requested by one of the surgeons to check for my appendix but as i am pregnant the appendix wasnt identified so the Dr came after my scan to say i could get discharged and continue with antibiotics at home & come back on monday for a blood test but they just needed to run the report past the surgeon. I waited all day for this, chasing the drs & midwifes up only to find out that the drs had left. So as i wasn't being treated for my other symptoms or diagnosis except for infection, i decided to self discharge as i was being pushed around & i have 2 little ones at home also.

I could have received consistent care & treatment & been made aware of my plan for treatments for all of my diagnosis and not made to wait around for days for different doctors to give me different answers.

Scunthorpe General Hospital 2021-06-04 Person 5 5 0

The nurse that treated me was excellent.

Estimated waiting times

Scunthorpe General Hospital 2021-06-03 Person 5 5 0

Very satisfied with the treatment I received

Can’t think of anytu

Scunthorpe General Hospital 2021-06-03 Person 2 5 0

4 hour wait to correct wrong prescription given on the first visit 3 days previously - told by doctor on the second visit to throw first prescription away it was useless for my condition! Once I saw the doctor on the second visit he was polite, competent and reassuring

Being told how long the wait would likely be would have been helpful or even how many were in the queue before me. The person booking people in got the full story about how the injury occurred , you then moved to the second person who asked the same questions again, which I found confusing especially when there is a queue of half a dozen people waiting to be booked in!

Scunthorpe General Hospital 2021-06-03 Person 5 5 0

The staff looking after my daughter were amazing. So kind and compassionate

Nothing

Scunthorpe General Hospital 2021-06-03 Person 4 5 0

I have given the ratings because once I eventually saw a doctor everything was fine. However a 5 hour wait is unacceptable. I guess this was due to staff available exceeding demand. I had severe infected wounds and was in a lot of pain. In the 5 hour period there was no verbal contact with anyone, no triage or any contact.

It would be helpful if the wait time could be communicated. At one stage we were told there was a 3 hour wait. This eventually became 5 hours with no additional information.

Scunthorpe General Hospital 2021-06-03 Person 5 5 0

All staff efficient kept me informed dr was very good left feeling more at ease

Nothing