Community Services - Oxford Health NHS Foundation Trust

Warneford Lane, Old Road, Headington, OxfordEngland, OX3 7JX
 
74,473 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
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Review of Psychiatric Liaison Service
13th September 2024


Felt listened to and not judged.

Suggested improvements
None

2024-09-16 11:08:00
Response from Community Services - Oxford Health NHS Foundation Trust

Thank you for taking the time to complete the IWGC feedback. Its important to our service to help us shape and develop our service for our patients and community

Listened to
Involved
Communication
Staff
Understanding Condition
Support
Help Recieved
FFT Experience
Recommend Consultant
 
Review of Cotswold House Marlborough
12th September 2024


There was some staff that are a really good help some that are not so great regarding advise during 1-1 sessions.

Suggested improvements
For some staff to offer more 1-1 or speak if patients need it.

Listened to
Involvement
Communication
Staff
Satisfied with service
Support
Meeting needs
FFT Experience
 
Review of Cotswold House Marlborough
12th September 2024


the staff are very understading, but at the same tie they are able to stand against the eating disorder. And they do it in a way that doesn't make me feel like I'm being punished. The pirnament staff are all well trained and great at doing their job, however the same can't be said about the agency staff who often make me feel even worse by saying and doing things any staff member shouldn't do.

Suggested improvements
To not put people on shift who know nothing aout what the ob requires them to do.

Listened to
Involvement
Communication
Staff
Satisfied with service
Support
Meeting needs
FFT Experience
 
Review of Cotswold House Marlborough
12th September 2024


Staff team are very supportive and approachable.


Listened to
Involvement
Communication
Staff
Satisfied with service
Support
Meeting needs
FFT Experience
 
Review of Cotswold House Marlborough
12th September 2024


Most staff have been extremely supportive and kind to me, and have listened to and helped me manage difficult emotions

Suggested improvements
Some staff have been slightly rude on occasion, however I understand that this is likely influenced by stress and business. I also haven't had consistently seen my care team in my 1:1s due to them being away, which is understandable. I have received some very triggering and unhelpful comments from agency staff, who quite often seem to have very little understanding of Eating Disorders

Listened to
Involvement
Communication
Staff
Satisfied with service
Support
Meeting needs
FFT Experience
 
Review of Cotswold House Marlborough
12th September 2024


the staff are incredibly kind

Suggested improvements
more individualised care, more discharge planning and more up to date (or with todays society) rules

Listened to
Involvement
Communication
Staff
Satisfied with service
Support
Meeting needs
FFT Experience
 
Review of Cotswold House Marlborough
12th September 2024


admin staff are always lovely and chat to us


Listened to
Involvement
Communication
Staff
Satisfied with service
Rating not given.
Support
Meeting needs
FFT Experience
 
Review of Cotswold House Marlborough
12th September 2024


Most staff who I have spoken to are knowledgeable and supportive. Dietitian considers patients needs on an individual basis. Care from other staff e.g occupational therapist is helpful. Regular contact with partner/carer

Suggested improvements
Greater individualisation of care plans and meal plans and expectations regarding weight gain. Less reliance on agency staff. More training in physical observations.

Listened to
Involvement
Communication
Staff
Satisfied with service
Support
Meeting needs
FFT Experience
 
Review of Cotswold House Marlborough
12th September 2024


Staff support and adaptions made to my treatment to help me

Suggested improvements
Not sure

Listened to
Involvement
Communication
Staff
Satisfied with service
Support
Meeting needs
FFT Experience
 
Review of Pulmonary Rehabilitation. Respiratory Service
12th September 2024


Clear instructions on use of gym equipment talks after exercise were informative and I did learn useful information (ie, use of inhaler) tea and biscuits were well received!

Suggested improvements
Having more time to use exercise equipment.

Listened to
Involved
Communication
Staff
Information
Support
Clear Information
FFT Experience
 
 
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Resources

Short link to review Community Services - Oxford Health NHS Foundation Trust: http://iwgc.net/emqni