Community Services - Oxford Health NHS Foundation Trust

Community Services - Oxford Health NHS Foundation Trust 2024-07-17 Person 5 5 0

Great with young child , explained process , reassured her, happy with advice given.

All good

Community Services - Oxford Health NHS Foundation Trust 2024-07-17 Person 4 5 0

Pt's daughter gave feedback 'Valentina was amazing, lovely, the way she worked was impressive. She explained everything to my father and me, and did a lot liaising with the doctor and the hospital. She was concerned his obs were so bad so arranged transport for a few hour later so he could be transported to hospital. We would like to thank her', he's doing much better now.'

We are not sure about the quality of the follow up from the paramedics. When the paramedics arrived a few hours later they said his obs were fine so refused to take him. He did look a lot better, but the next day he deteriorated and was rushed to hospital. We wondered if they should have liaised with her before making that decision as she had given him such a thorough examination and had decided he needed admitting. They were also going to attempt to bum shuffle him down the stairs but Valentina had noticed that he had one leg shorter than the other so my brother didn't let them do this and they agreed to take him in a chair in the end.

Community Services - Oxford Health NHS Foundation Trust 2024-07-17 Person 5 5 0

Community Services - Oxford Health NHS Foundation Trust 2024-07-17 Person 4 5 0

From The moment the CAHTS team met lyla ,the improvement occurred, it was amazing to watch, was it easy, no , sometimes hard to hear lylas thoughts via the home team, I believe lyla wouldn’t be here if it weren’t for them coming to our home to support Lyla, they were kind, caring and knowledgeable.. Pheobe came to Our home, she was like an angel who came and took lyla under her wing and guided & supported her, I will always be grateful for the support..

nothing, the service was exceptional

Community Services - Oxford Health NHS Foundation Trust 2024-07-16 Person 5 5 0

The whole experience was perfect once it started but we didn't know about it.

It was perfectly fine. Thank you to Sally and everybody that was so nice and kind to us.

Community Services - Oxford Health NHS Foundation Trust 2024-07-16 Person 5 5 0

Fantastic dentist

All good

Community Services - Oxford Health NHS Foundation Trust 2024-07-16 Person 5 5 0

The team were very nice

Community Services - Oxford Health NHS Foundation Trust 2024-07-16 Person 1 5 0

due to a difficult atmosphere on the ward and challenging behaviour staff stresses can be taken out onto other patients. challenging behaviours of patients not being managed and is affecting everyone elses treatment- hard to understand how this could be a environment to recover in when the ward is like this. care not always indvidualised to patients and there needs, despite care plans and passports to tailour their care- dosent feel like staff are reading these and implementing these changes.

Community Services - Oxford Health NHS Foundation Trust 2024-07-16 Person 3 5 0

More open to suggestions

Community Services - Oxford Health NHS Foundation Trust 2024-07-16 Person 4 5 0

Staff are very friendly and approachable (even though busy, they make time to talk / give support).