Community Services - Northamptonshire Healthcare NHS Foundation Trust
Billing Road, Northampton, NN1 5BDReviews
Reviews
Good communication. Involving everyone in care.
It was helpful to have a home visit.
Lots of helpful information given in a reasonable time but also at a time where I could concentrate ie not during work or in the evening when not practicle with putting my little one to bed. This is not a moan in anyway as I appreciate NHS timescales/wait lists and lack of staff and post-pandemic etc, however it has been 9 months since my original request for continence support to the workshop attendance and feel that if we were/future parents were given the opportunity to join the workshop at a much earlier point in the pathway we could have implemented the advice a lot earlier on and continence problems may now have possibly been resolved. I really appreciated the workshop and gave me a lot of ‘food for thought’. Thank you.
The students at our school felt well supported by the staff from MHST.
The workshop was provided well although most of the information given I had already received over the phone on my initial contact. Maybe a bit more guidance on input and output charting would be helpful as it is quite a daunting prospect!
[name removed] was excellent. Five star service.
[name removed] was amazing, she addressed my concerns in very delicate but informative manner. She showed her understanding and tried to give me solutions to my problems (soultions I havent heard about before). I wish I spoke to [name removed] before when I was seeking support from health visiting team.
I walked out of our appointment more positive and encouraged.
I phoned the hub and spoke to a recovery navigator on 02/06. She was so empathetic and supportive it made me feel much safer at a very scary time.
In my past I have had poor experiences. If you phone the hub in a bad way and you get an unsupportive person it can make you deteriorate swiftly, I have historically gone from crisis to actively suicidal from these encounters.
Conversely, if you get someone full of empathy and hope it can help swing things around very powerfully, I would say the first 30seconds of these calls set the foundation for your recovery going forward.
The lady that answered my call was a shining example of exactly what the hub and mental health services are all about and I start this week in a much better place. I can be safer, more secure, a better father and husband and with the knowledge that I know what to do in an emergency.
Thank you from the bottom of my heart
[name removed]
[name removed] was incredible she was warming and welcoming and the room set up was so engaging for my son so i could talk properly and concentrate on the progress check. [name removed] gave fantastic support and advice on a few subjects i was having issues with and myself and myself and [name removed] came away smiling. The whole experience was so positive that i know if we needed to attend medical appointments again [name removed] would be excited not reluctant. [name removed] is a credit to the team and i hope we see her again in the future.
Community Services - Northamptonshire Healthcare NHS Foundation Trust was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Community Services - Northamptonshire Healthcare NHS Foundation Trust: http://iwgc.net/ejptl