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28th March 2024


After complaining; everyone was communicating with us about treatment and very kind. It was unfortunate that a fuss was raised before this happened. This is a family’s worst nightmare. Life changing and devastating. Your nursing staff, especially the support staff were fabulous. SaLT filled in the orange folder. (No one else did.) Alice, the Psychologist was so kind.

Suggested improvements
Communication. Communication was not collaborative. This lack made me feel isolated. Please talk kindly to patients and relatives. We are in a state of turmoil and transition. The orange folder was not filled in. Relatives want to be collaborative in patient recovery. Bed and chair exercises would be helpful.

Listened to
Involvement
Communication
Staff
Information
Informed discharge
FFT Experience