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20th August 2023


General kindness from most of the staff. But the opposite is being woken up and being expected to let someone look at your heels and your buttocks in the middle of the night. I have found that staff say “what” and I have to repeat every single thing I say. I also don’t understand some of the staff a lot of the time.

Suggested improvements
When talking to staff and giving them a message it doesn’t always get to the right person. A lot of the staff get side tracked. Some staff start a job and other finish it. Some staff talk very loudly in there own language which I don’t like and isn’t fair on us.

Listened to
Involvement
Communication
Staff
Information
Informed discharge
FFT Experience