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4th January 2024


The staff are very good and considerate. Only 1-2 were slightly off, maybe didn’t know what they were up. Lots of different staff coming in to do observations. However there are a core group of staff, I’ve gotten to know them and it’s quite good. Coming from a bay to a side room has been good. They shut the door and let me sleeep. My experience is different from being in a bay. I have a tv (although doesn’t work properly). I have plenty of room, can have 2-3 people hear and not worry about other people listening in. Thanks to the person that fixed my bedside table.

Suggested improvements
The TV. When I come to bed sometimes, it isn’t made. Not sure if it’s staff to do it or I just get in and make the best of it. I have asked about it, then it is done.

Listened to
Involvement
Communication
Staff
Information
Informed discharge
FFT Experience