Share review of Abingdon Community Hospital

Abingdon Community Hospital 2023-09-16 Person 1 5 0

not much was good about this visit

shaving been approximately the 4/5 patient to enter the unit (queued up at the doors prior to opening) and saying we were told to come by NHS 111 and the unit confirming they had our details. we waited 3.5hours. once we saw the nurse who didn’t appear to have the history that NHS111 was given. she asked basic questions about what had happened (she asked less information than NHS111 had) the answers (patient information) we’re written on a scrap of paper folder paper that was then stuffed into a pocket. not rudely telling my stressed wife that the nurse would “I will only talk to the patient please” when my wife tried to assist by clarify points i couldn’t quite remember. she also didn’t have any of the information passed to 111 who had referred us the the MIU. she failed to ask about any swellings, nose bleeds or headaches. or if anything had changed since speaking to 111 the night previously. the nurse also had a rude and rough bedside manner, i repeated said ouch as the nurse roughly handled my injury. and didn’t seem to inspect the wound of extent of bruising relying on visually looking at it. she did not ask me if i had any tenderness, or if my eyes or head hurt. the nurse also was unable to use the medical equipment with roughly shoving into my nose and causing pain and on one side completely missed inserting it. she had to ask a more experienced staff member to do this who proceed to correctly use the equipment and looked up my nose without causing pain. we were then told that they didn’t do facial x rays despite nhs 111 implying that might needed. we were given basic information on nose fractures and no real advice on what to do if the laceration reopened and bled dispute letting them know that the plaster was the 4/5 that had been applied.