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Abingdon Community Hospital 2024-05-08 Person 5 5 0

The gp was very patient with my father, who is 70 and was frightened of his symptoms. Excellent service

First of all my father went up to out of hours as he was unsure what to do, he managed to walk up there, how I don’t know! But he was turned away by a receptionist in the minor injuries unit. Being turned away was appropriate as it was not where he needed to be. However, she was rude and quite irritated by my father who is 70 and was worried about collapsing due to the visual disturbances, chest pain and dizziness. She should have helped my father to get to where he needed to go or helped call 111. She said he needed to go onto the internet, my father doesn’t even own a mobile phone. Consequently he fell into the road where a kind passer by was able to get him home and contact me. It needs to be better, more thought and care should’ve been taken that day 4th May 2024