Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-07-30
Person
4
5
0
30th July 2024
It can be very difficult to get through on the telephone.
Suggested improvements
In this case, nothing.
1st August 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback. We are sorry to hear that you had difficulty reaching us by phone. We are constantly working to improve our communication and appreciate your input. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-07-26
Person
0
5
0
26th July 2024
Arrived 5 minutes late for an 8:40 appointment because of bad traffic to see a completely empty waiting room and was told I needed to rebook because I was late. 40 mile round trip for that. Was seriously unimpressed.
Suggested improvements
Let me take the blood test even if I had to wait.
1st August 2024
Response from Patford House Surgery Partnership
Dear Patient, We are very sorry to hear about your experience and understand your frustration. Your feedback is important, and we will work on finding ways to give greater flexibility in the future. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-07-25
Person
5
5
0
25th July 2024
Excellent procedure
Suggested improvements
Cut waiting times on telephone calls.
1st August 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your kind words about the procedure. We appreciate your feedback on the telephone wait times and are continually working to improve this. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-07-22
Person
2
5
0
22nd July 2024
You can’t get an appointment over the phone or in person.
Scales at the surgery are not accurate - 9lbs out. Gives false reading relating to BMI, therefore giving a false ‘increased risk’. Need calibration.
Smear test, not available on request - does not meet individuals needs, generic age/risk applied rather than individual circumstances - ie previous family history/individual medical history and current state in life (ie menstruating still past the
‘normal’ age range).
Questionnaire does not give option for drinking ‘once in a blue moon’/‘christmas/weddings’ etc., it’s either tee-total or once a month or less, which gives a false impression of frequency.
Is pre-diabetes a justify of diabetes? There’s no option for pre-diabetes - even then nurse questioned it.
Suggested improvements
Bring back the option to make an appointment over the phone/in-person.
Have accurate scales.
Be more flexible in the questionnaire - perhaps option of ‘other, please state’.
Allow requests for smears depending on personal circumstances.
1st August 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your detailed review and feedback. We are sorry to hear about the issues you have experienced. We are continually working on improving appointment booking options and ensuring our equipment is accurate. . Your input is invaluable, and we appreciate you taking the time to share your thoughts. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-07-21
Person
4
5
0
21st July 2024
Historically it has been very difficult to get a timely appointment but I can now see things starting to improve. This particular appointment I was invited to; not requested.
Suggested improvements
Please keep improving.
22nd July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review! We are pleased to hear you are seeing improvements in appointment availability. We continue to work on enhancing our services and appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c